Frances holds a degree in Electrical and Computer Engineering from Olin College and an MBA from Harvard University. She is a specialist in algorithmic product management, having worked on ranking algorithms at Google, Pinterest, Yelp, and Facebook.

During her time at Facebook, Frances became increasingly alarmed by the choices the company makes prioritizing their profits over public safety and putting people's lives at risk. As a last resort and at great personal risk, Frances made the courageous decision to blow the whistle on Facebook. The initial reporting was done by the Wall Street Journal in what became known as ‘The Facebook Files’.

Frances believes that the problems we are facing today with social media are solvable, and is dedicated to uniting people around the world to bring about change. “We can have social media that brings out the best in humanity”.